Thermacool Services – Cookies & Privacy Policy

We use cookies to provide the services and features offered on our website and to improve our user experience.

Cookies are small files or other pieces of data which are downloaded or stored on your computer or other devices, that can be tied to information about your use of our website (including certain third party services and features offered as part of our website). By clicking ”Got It!” you agree to such use of cookies unless you later decide to disable them.

When using cookies, we receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.

Please note that if you delete or disable our cookies you may experience interruptions or limited functionality in certain areas of the website.

To learn more about Cookies visit https://www.aboutcookies.org

To delete cookies visit https://www.aboutcookies.org/Default.aspx?page=2

Privacy & Security Policies

The use of www.thermacoolservices.co.uk does not require any personal information when you visit our site. Should you wish to provide your personal details on the course of a product related enquiry or in transacting to receive additional information or news from the site – any information you provide to us will be protected from unauthorised access and you will be informed of exactly how your information is to be used. The details below state the exact way in which information practices are handled by www.thermacoolservices.co.uk :

Coverage

This statement covers all areas in which information has been received according to information collection practices on www.thermacoolservices.co.uk. (The Site). Links located at The Site may be to and from other Internet Sites, including but not limited to the sites affiliated to The Site. The Site – does not hold any responsibility for the privacy policies or content of all the other websites that it may link to. We encourage you to review the Privacy Policy and Terms of Use of any Third Party company we may link to – prior to deciding to submit your personal information on other such sites.

Information

The Information we collect from you may fall into two categories:

1. Personal Information provided by users on voluntarily basis to obtain further news and information from us or about other companies we may recommend to you from time to time

2. For tracking information, collected when the user navigates through the Site to any affiliated site we may recommend.

Tracking Information

Tracking information is collected by The Site automatically and systematically via the use of “Cookies”. The information is collected to view The Site activity, the pages people are visiting within the site and the time spent on the site once arriving to the pages as well as where the visitor has come to the site from.

The Site collects tracking information on anonymous basis, on an aggregate. The Site does not associate any Personal Information with this tracking data and the information collected is used to optimise The Site for better performance and information delivery.

1.Tracking Information is collected by web server logs and cookies. Web server logs collect data on activity of the website. A cookie is a parcel of information used for tracking, authenticating and maintaining particular information about The Site users (site preferences etc.). The Site also tracks repeat visits with the help of cookies. Visitor’s computers are therefore assigned a cookie, without collecting any personal information about the user or the computer, unless specifically provided by the user himself on voluntarily basis. You may clear cookies within your internet browser at any time after visiting The Site.

2.Tracking Information is also used to improve The Site design and content by analysing the statistics of visitor behaviour on the site.

Your Personal Information

By Personal Information we are referring to a visitor’s personal name, e-mail address and any other information they deem fit to provide and none of these fields are obligatory. Personal Information can be gathered via an online question online, the posting of a comment in relation to content on the site, or when downloading software that is recommended on The Site or by placing an order for subscription to our newsletters we may also request personal information when hosting a competition whereby applicants must apply to participate.

Under no circumstances will any personal Information be used for anything other than the reason it has been submitted for. We reserve the right to use any personal data for promotion administration purposes, including but not limited to verification and notification of winners as applicable.

Information Usage

The Information provided on The Site is used for providing visitors to The Site with new services , products, promotions that we consider interesting and of value to our visitors. The Information can be shared within the employees, agents, independent contractors or other related/unrelated entities and/or business partners which are acting on behalf of The Site with a view for fulfilling and/or shipping a prize, or reward.

Personal information shall not be shared with Third Party operators or websites, unless considered necessary as when completing your transaction. The Site holds no responsibility for privacy policies of other sites, and cannot be held liable for any personal data that is passed on by the Visitor directly to the said Third Party site. User’s return e-mail addresses are used to send the answers for e-mails and questions we receive as well as to provide updates of the services, and inform about extra promotions and offers that may be available and of interest.

Personal Information may be revealed when necessary to comply with applicable laws when required, or we in good faith find the action necessary, i.e. to enforce or apply the Terms and Conditions, to protect the rights, safety or property of The Site.

Information Usage does not exclude the possibility of buying/selling our/other companies’ assets in the course of time. Visitors’ personal information that is submitted is viewed as a business asset only. Personal information can be transferred in case of when www.thermacoolservices.co.uk is sold or all of its assets are bought out or subject to liquidation in the extreme case of bankruptcy.

How Your Information Is Stored

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

How We Communicate With You

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.

Data Protection – what this means

The site utilises systems that are designed to prevent unauthorised access to any personal data you may submit on The Site. The Site maintains data accuracy and guarantees the correct use of the information under this statement. The systems used at The Site comply with the latest security standards and include necessary electronic, physical, and managerial procedures, which help to protect the information collected online and to ensure and guarantee its correct and safe use. Nevertheless, due to the fact that no data can be 100% free on the Internet, we can not guarantee that any information submitted to us will be totally secure and safe. Users provide the information at their own risk. The Site constantly assesses and evaluates the abilities of new technologies in providing the additional protection of the information where possible.

Rights of Access to personal data

The Personal Information provided to The Site shall not be used or shared unless otherwise provided in the following Statement.

Right To Withdraw Consent

If you don’t want us to process your data anymore, please contact us at info@thermacoolservices.co.uk or send us mail to: Thermacool Services 60 Buckingham Gate, London, SW1E 6AJ

Right to amend our Privacy Statement

www.thermacoolservices.co.uk reserves the right to amend this Statement at any time. Changes shall be effective right upon posting up on The Site. Last updated on 5th June 2018.

Questions – Contact Us

If you would like to: access, correct, amend or delete any personal information we have about you, or If you have any questions or concerns about this Statement, you are invited to contact us at email: info@thermacoolservices.co.uk or send us mail to: Thermacool Services 60 Buckingham Gate, London, SW1E 6AJ

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